Effective Date: May 2026
Welcome to Naturaal. Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
About Us
Naturaal is an Indian natural products brand offering premium honey, ghee, spices, nuts, and wellness products across India.
Website: naturaal.in
Email: info.naturaal@gmail.com
Phone: +91 7076451380
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full Name
- Phone Number
- Email Address
- Shipping & Billing Address
- Payment Information
- Order Details
- Device & Browser Information
This information helps us provide smooth order processing, delivery, customer support, and website security.
Payment Security
We use trusted payment gateways such as Razorpay for secure online transactions. Your card details, UPI credentials, or banking information are never stored directly on our servers.
Available payment methods may include:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
All online payments are processed through secure and encrypted systems.
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates
- Improve website performance
- Prevent fraud or misuse
- Share important service notifications
We do not sell or rent your personal information to third parties.
Cookies & Tracking
Our website may use cookies and basic analytics tools to improve user experience, website performance, and security.
Cookies help us remember your preferences, login sessions, and cart information for a smoother shopping experience.
You may disable cookies through your browser settings if you prefer.
WhatsApp & Customer Support
If you contact us through WhatsApp, phone, or email, your conversation details may be stored for customer support and service quality purposes.
Shipping Policy
Naturaal currently delivers products across India.
Estimated delivery times:
- Within West Bengal: 3–6 working days
- Outside West Bengal: 6–9 working days
Delivery times may vary depending on courier service availability and location.
Refund & Replacement Policy
Due to the natural and consumable nature of our products, refunds are generally not applicable once the order is delivered.
However, replacement or refund support may be provided in the following cases:
- Damaged product received
- Wrong item delivered
- Package leakage during delivery
To request support, customers must contact us within 48 hours of delivery with proper photos/videos as proof.
Naturaal reserves the right to approve or reject refund/replacement requests after verification.
Data Protection
We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.
However, no online platform can guarantee 100% security.
Third-Party Services
Our website may use third-party services such as:
- Razorpay
- Courier Partners
- Analytics Tools
- Social Media Integrations
These services may collect limited information according to their own privacy policies.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account data (where legally applicable)
For such requests, please contact us at:
info.naturaal@gmail.com
Policy Updates
Naturaal may update this Privacy Policy at any time without prior notice. Updated versions will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy, feel free to contact us:
Naturaal
Website: naturaal.in
Email: info.naturaal@gmail.com
Phone: +91 7076451380